Chromebook Cloud Communcations Could Replace Office Phones

A system originally intended for call centers could enhance your team’s communications or even replace your office phone system. Google has partnered with Twilio , a cloud communications provider, to introduce Twilio CX for Chromebooks .

The idea is to supply a whole cloud-based communications system with inbound phone numbers (a number of the them toll free) for a couple of dollars a month and costing a couple of pennies per minute on each call.

The system has other features too. For example, it includes text messaging, conferencing with as much as 40 callers and the power to create recordings or transcriptions of a decision, again for pennies per minute.

The system may be install in minutes, in line with Twilio, and will be run throughout the browser of a regular Chromebook.

A quick video introducing the brand new service explains why it usually is attractive to both those organising call centers to boot as small and medium sized businesses seeking inexpensive but flexible communication options:

The idea is to vary communications systems, an enormous portion of your IT budget, from a capital investment to a monthly subscription that may be component to your regular operating expenses.

There are two reasons this would matter to you, depending upon the price and complexity of your current communications system:

  • First, it sort of feels likely that U.S. businesses might want to expense plenty less in capital investments in years yet to come. So big investments in it may possibly need to be depreciated through the years instead.
  • Second, cloud services are constantly updated for so long as you’re a subscriber, so your communications system won’t be getting obsolete over the years.

There are certainly many business communications options available in the market today. But, in case your business involves customer support, sales or other calling in or out, it’s possible a cloud-based communications solution might fill your needs.

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