Great Employees Make a Difference! Dairy Queen Manager Makes National Headlines By Doing What’s Right

Employees are the representation of your organization and while finding good employees is straightforward enough to do, finding GREAT employees is mostly a little bit of a harder task. an exceptional employee has that special mixture of intelligence, strong work ethic, good morale compass, resilience and ‘roll-up your sleeves’ attitude. an amazing employee is the only makes your corporation shine and unknowingly encourages all others to work harder. Nineteen year old Joey Prusak, an employee at a Minnesota Dairy Queen is a superb employee.

If you haven’t heard the tale, Joey, a five year employee and manager at a Minnesota Dairy Queen, recently made national headlines by simply doing what was right. After helping a blind customer who frequents the restaurant on the counter, he noticed that the gentleman dropped a $20 dollar bill onto the ground when fumbling to lay the cash into his pocket. An older woman, described as being in her 50′s or 60′s,  who was standing behind the person picked up the bill, but much to Joey’s amazement, rather than returning it to the blind man, the girl put the cash into her purse. When she walked as much as the counter to be served, Joey asked her to come the $20 bill to the gentleman, but she checked out him as though she didn’t know what he was talking about. Joey asked the girl a second time to go back the cash, and he or she refused, stating that it was her money that she dropped.

Then Joey did something that makes him employee. He told the girl, “I’m unlikely to serve you in case you are going to be disrespectful as you’re stealing someones money like that”. The girl allegedly became outraged and disorderly, but Joey remained calm and told her again, “if you aren’t going to come the cash, you then must leave at once.” The lady stormed out of the shop, with the $20 bill in her purse.

Now here’s what makes Joey an awesome employee, and a fair better individual. After the girl left the shop, Joey approached the blind man, took a $20 bill out of his own wallet, and said, “Sir, on behalf of Dairy Queen i need to offer you the $20 which you happened to drop at the ground as you walked far from the counter.” When asked by a native reporter why he did that, he simply said, “It was the correct thing to do”.

A customer who was inside the store and witnessed this entire event sent an email to the shop owner outlining the development and offered praise for Joey’s actions stating, “I was shocked by the generosity that your employee had, taking his own money out of his own wallet to offer to the shopper because every other lady decided to steal something that wasn’t hers.” The e-mail goes directly to say, “So, from a customer of your store and a customer of DQ, i’d proudly desire to say that Joey has forever sealed my fate as a life long customer of the Mainstreet Dairy Queen. Thanks on your outstanding customer support and for a fair better experience.” This email was posted at the DQ wall and appeared on Reddit, and has since gone viral.

(Image source: Reddit)

Joey said that his bosses reaction to the entire event is one which he’ll remember forever. “He wrote me a note and put it in and envelope and goes, ‘You’re the kind of man I’m proud to know’. That meant so much to me.”

This is a good feel-good story and what makes it more interesting is that situations like this happen daily at brick and mortar businesses everywhere. As a business owner or manager, it is advisable to step back and evaluate how your employee’s would handle a similar situation. Do you empower them to address it within the same manner. In that case, do they know that? Customer support begins on the ownership level and filters down from there. As an owner, you put the processes and procedures and the angle of what you are promoting and that’s what your employees will deliver in your customers.

So what do you think that? How would your employees and customer support stack up?

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