Spotlight: Home Inspection Franchise Saves Couple From Bankruptcy

Pillar to Post Home Inspectors

Tom and Tracey Capuano went from being at the verge of filing for bankruptcy to thriving in a brand new business in precisely over a decade. Within the late 90’s, Tom’s heating and air con business was failing. The couple was struggling to maintain their home and other assets. In order that they looked into starting yet another sort of business.

Now, the couple owns a Pillar to Post Home Inspectors franchise in Cincinnati. The business was such a success that not just did the Capuano’s avoid losing their home, their business was also named Franchisee of the Year in 2005. This success didn’t come with no lot of exertions though. Read more about their journey during this week’s Small Business Spotlight.

What the Business Does:

Provides professional home inspection services.

Aside from full home inspections, the corporate also handles testing for radon, termites, mold, bed bugs and more. In addition they conduct pool and spa inspections.

Business Niche:

Providing fair and accurate inspections.

Tom Capuano says:

“Our inspectors hold the values of professionalism, care, integrity, honesty, pride, and sincerity and live those values. Our clients and referring agents feel the adaptation in our company.”

Pillar to Post Home Inspectors

How the Business Got Started:

As a final resort.

Capuano’s previous business was failing. He had to give you the option to offer for his family. He explains:

“My wife Tracey and that i were struggling. It was apparent to me that i wanted to locate another technique to use my experience and abilities in heating and air con. The best way we were going on the time, I knew i might must file for bankruptcy.”

So the couple used the last in their remaining credit to purchase right into a Pillar to Post franchise. Within the first year, Tom performed 442 home inspections and worked seven days per week.



These employees were the key to the company’s success. Capuano explains:

“I have four key employee partners who’ve been with the business each over 12 years. This was the muse of our growth and success. Without their commitment and dedication, the corporate wouldn’t be as successful.”

Pillar to Post Home Inspectors

Biggest Win:

Being recognized because the Pillar to Post Franchisee of the Year.

The Capuanos’ franchise won this award in 2005. And in 2013, the corporate performed its 25,000th home inspection.

Biggest Risk:

Using the family’s last remaining charge cards to begin the business.

The couple was in the course of some financial struggles after they chose to open their franchise. So taking a loss on their new business can have caused them to lose much more. Caupuano explains:

“I used my final charge cards to start out my home inspection business. If it had failed, we might had been in a terribly difficult position and certain would’ve lost our house and all our assets.”

However, the family managed to start out the business without ever even missing a mortgage or IRS payment.

Lesson Learned:

Jump right in.

If they’d started the business sooner, Capuano says they can have avoided some difficult years.

How They’d Spend an additional $100,000:

Opening another Pillar to Post franchise in a warm, sunny climate.

Favorite Quote:

“Your individuals are an instantaneous reflection of you. They watch you. They follow you. They measure you. They hearken to you. If you’d like them to be devoted to you, you should be devoted to them.” ~ Jeffrey Gitomer.

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Find out more in regards to the Small Biz Spotlight program.

Image: Pillar to Post Cincinnati

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